hvaji Responsible Gaming — Play Smart, Stay Safe
hvaji is committed to providing a safe and enjoyable betting environment. We offer a full suite of responsible gaming tools so every player in Bangladesh can stay in control of their experience.
hvaji is strictly for players aged 21 and above. Underage gambling is illegal and harmful. We verify age at registration and enforce this policy throughout your account lifecycle.
Our Commitment to Responsible Gaming
At hvaji, we believe that betting should always be a source of entertainment — never a source of stress, financial hardship, or harm. We know that for the vast majority of players across Dhaka, Chittagong, Sylhet, and the rest of Bangladesh, gambling is a leisure activity enjoyed in moderation. But we also recognise that for some individuals, gambling can become a problem, and we take that seriously.
This page explains the responsible gaming tools available on the hvaji platform, the warning signs of problem gambling, how to request self-exclusion, and how to get help if you or someone you know needs it. All players aged 21 and above are encouraged to set personal limits and play responsibly from the very first session.
Recognising Problem Gambling
Problem gambling can develop gradually and is often difficult to spot in the early stages. The following signs may indicate that gambling is becoming harmful rather than enjoyable. If any of these apply to you, please consider using one of the tools below or contacting our support team.
⚠️ Warning Signs to Watch For
- Spending more money on gambling than you originally planned or can afford to lose.
- Chasing losses — continuing to bet in an attempt to win back money you have lost.
- Neglecting work, family, or personal responsibilities because of time spent gambling.
- Borrowing money or selling possessions to fund gambling activity.
- Feeling anxious, irritable, or restless when not gambling or when trying to stop.
- Concealing gambling activity from family or friends due to embarrassment or guilt.
If you recognise more than two of these signs in your own behaviour, we strongly recommend using the self-exclusion or time-out tools described below and reaching out to our support team at the earliest opportunity.
Your Responsible Gaming Toolkit
Once logged in, the following tools are available from within your hvaji account settings. You can activate or adjust any of these at any time, and changes take effect immediately unless otherwise stated.
Deposit Limits
Set a maximum amount you can deposit within a daily, weekly, or monthly period. Once your limit is reached, no further deposits are accepted until the period resets. You can reduce your limit at any time; increases take effect after a cooling-off period.
Session Time Reminders
Set a session duration limit and receive an on-screen reminder when that time is reached. This helps you stay aware of how long you have been playing and take regular breaks from the platform.
Loss Limits
Define the maximum amount you are willing to lose within a set period. If your net losses reach the limit you have chosen, your betting access is paused for the remainder of that period. Loss limits can be set or reduced instantly.
Time-Out
Take a short break from the platform by activating a time-out period of 24 hours, 48 hours, 1 week, or 1 month. During the time-out your account remains intact but you cannot log in, place bets, or make deposits. Time-outs cannot be shortened once activated.
Self-Exclusion
If you feel your gambling has become a serious problem, you can request a self-exclusion period of 6 months, 1 year, 2 years, or permanent exclusion. During self-exclusion your account is suspended and you will be blocked from accessing the platform. Contact our support team to request self-exclusion.
How hvaji Protects Our Players
Secure Account Controls
Every hvaji account is protected by SSL encryption and two-factor authentication options. We monitor account activity for unusual patterns and may contact you if we notice behaviour that suggests a potential problem.
Reality Checks
Reality check pop-ups can be configured in your account settings to appear at regular intervals during a gaming session. Each check shows you how long you have been playing and your net session result, giving you a clear snapshot to help inform your decision about continuing.
Activity History
Your full betting and transaction history is always available from within your hvaji account. Reviewing your activity regularly is one of the most effective ways to stay aware of your spending patterns and catch any drift before it becomes a problem.
Proactive Monitoring
hvaji's internal systems flag account behaviour that deviates significantly from a player's established patterns. When this happens, our support team may reach out to check in. This is not intended to be intrusive — it is part of our genuine commitment to player welfare.
Trained Support Staff
Members of our support team are trained to recognise indicators of problem gambling and to respond with sensitivity and without judgment. If you reach out to discuss your gambling habits, you will be met with genuine care, and your conversation will remain confidential.
Strict 21+ Age Policy
hvaji enforces a strict minimum age of 21 for all players. Age verification is conducted at registration. If we discover that a player is under 21, the account will be immediately closed and any funds returned. We also ask parents and guardians to make use of parental controls on shared devices to prevent underage access.
How to Request Self-Exclusion
Self-exclusion is a serious step and one we fully support. Here is how to request it on the hvaji platform:
- 1 Contact the hvaji support team by email at [email protected] and state clearly that you would like to request self-exclusion.
- 2 Specify the duration you want: 6 months, 1 year, 2 years, or permanent. If you are unsure, our support team can help you decide.
- 3 Verify your identity so we can process the request against the correct account. Your account will be suspended promptly after verification.
- 4 You will receive a confirmation once the self-exclusion has been applied. During the exclusion period you will be unable to log in, deposit, or place bets on the hvaji platform.
Please note that hvaji will use all reasonable measures to enforce your self-exclusion, but cannot guarantee prevention of access through methods entirely outside our control. We recommend also using any device-level or browser-level blocking tools available to you during the exclusion period.
Tips for Healthy, Enjoyable Betting
Responsible gaming starts with a clear mindset before you log in. Decide in advance how much time and money you are willing to spend, and stick to those limits regardless of whether you are winning or losing. Treat any money you use for betting as the cost of entertainment — money you are comfortable spending and would not miss if it were gone.
Never use borrowed money, rent, bill payments, or savings to fund your betting. Keep betting completely separate from your financial obligations. Take regular breaks during sessions — step away for a few minutes every hour at minimum. Never bet while emotionally distressed, under the influence of alcohol, or when you are tired. These states impair judgment and lead to decisions you may regret.
Betting should be one small part of a balanced lifestyle. Make sure the rest of your life — your work, your relationships, your health, and your hobbies — continues to take priority. If you find that gambling is beginning to crowd out other areas of your life, that is a signal to step back and reassess. hvaji wants every player to enjoy the platform within healthy, sustainable limits.
Get Help — You Are Not Alone
If you feel that gambling is negatively affecting your life — your finances, your mental health, your relationships, or your work — please reach out. There is no shame in asking for help, and the sooner you do, the easier it is to regain control. Our support team is available to listen, to guide you through the tools available, and to help you take the next step.
hvaji Player Support
Contact our support team any time if you have concerns about your gambling behaviour or want to activate any of the responsible gaming tools on your account. We respond to all responsible gaming enquiries promptly and in confidence.
Play Responsibly with hvaji
Have questions about limits, tools, or your account? Our FAQ covers the most common topics. Or log in to review your settings and set your personal limits today.