hvaji Privacy Policy — How We Handle Your Data
hvaji is committed to protecting the privacy of every player. This policy explains what personal data we collect, why we collect it, and how it is used and protected on the hvaji platform.
Introduction
hvaji ("we", "us", "our") operates the online betting and live casino platform accessible at hvaji.org. This Privacy Policy describes how hvaji collects, uses, stores, and protects personal information submitted by players and visitors in Bangladesh, including those accessing the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.
By using the hvaji platform, you consent to the data practices described in this Privacy Policy. If you do not agree with any aspect of this policy, please do not use the platform. We encourage you to read this policy carefully and to review it periodically, as it may be updated from time to time. The date of the most recent revision is shown at the top of this page.
Privacy at a Glance
The following cards summarise our key privacy commitments. Please read the full policy sections below for complete details.
SSL Encryption on All Data
All data transmitted between your device and hvaji servers is protected by 256-bit SSL encryption. This applies to account login, deposits, withdrawals, and any personal information you submit through the platform.
We Only Collect What We Need
hvaji collects only the personal information necessary to operate your account, process payments, verify your identity, and improve your experience. We do not collect unnecessary data, and we do not sell your personal information to third parties.
Your Data Is Never Sold
hvaji does not sell, rent, or trade your personal information to any external organisation for marketing purposes. Data shared with third parties is limited strictly to what is necessary for payment processing, identity verification, and legal compliance.
Your Right to Access and Delete
You have the right to request access to the personal data hvaji holds about you, to request corrections to inaccurate data, and to request deletion of your data subject to legal retention obligations. Contact our support team to exercise these rights.
Cookies and Tracking
hvaji uses essential cookies to keep you logged in and maintain session security, and analytical cookies to understand how the platform is used. No advertising or cross-site tracking cookies are used. You can manage cookie preferences through your browser settings.
Contact Us About Privacy
If you have any questions or concerns about how hvaji handles your personal data, please contact our support team via the email address listed on this site. We aim to respond to all privacy-related enquiries within a reasonable timeframe.
1. Information We Collect
1.1 Registration Information
When you create an hvaji account, we collect the information you provide during the registration process. This includes your full name, date of birth, mobile number, and any other details required to create and verify your account. This information is necessary for us to identify you as a player, to process your transactions, and to comply with age verification requirements. hvaji does not accept registrations from individuals under 21 years of age.
1.2 Payment and Transaction Information
To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, hvaji collects the information necessary to complete the transaction. This may include your mobile wallet number, transaction reference numbers, and deposit or withdrawal amounts. hvaji does not store full payment card numbers or mobile banking PINs. Payment transactions are processed through secure payment gateways.
1.3 Usage and Technical Data
When you access and use the hvaji platform, we automatically collect certain technical data including your device type, operating system, browser type, IP address, and the pages or games you interact with. This data is used to maintain platform security, diagnose technical issues, and improve the overall user experience. This information does not by itself identify you personally but may be combined with registration information in certain security and compliance contexts.
2. How We Use Your Information
2.1 Account Operation and Service Delivery
The primary use of your personal data is to operate your hvaji account and deliver the services you have requested. This includes creating and maintaining your account, processing deposits and withdrawals, applying bonuses and promotions to your account, providing customer support, and communicating important account-related information such as transaction confirmations and security alerts.
2.2 Identity Verification and Fraud Prevention
hvaji uses your personal information to verify your identity and age, to detect and prevent fraudulent activity, to identify accounts that may be operating in breach of our Terms and Conditions, and to comply with anti-money-laundering obligations. This processing is a necessary function of operating a responsible online betting platform and cannot be opted out of while you hold an active account.
2.3 Platform Improvement
Anonymised and aggregated usage data is analysed to understand how players interact with hvaji, which games are most popular, where technical issues occur, and how the mobile experience can be improved for Bangladeshi users. This analysis does not involve identifying you personally and is used solely to make the platform better for all players.
2.4 Responsible Gaming Compliance
hvaji uses account activity data to support responsible gaming obligations. This includes monitoring for patterns that may indicate problem gambling behaviour, enforcing self-exclusion requests, and ensuring that deposit limits and session controls applied by the player are functioning correctly. This processing is done in the interest of player welfare and is a condition of operating the platform responsibly.
3. How We Share Your Information
hvaji does not sell your personal data. The following describes the limited circumstances in which your information may be shared with third parties.
3.1 Payment Processors
To process deposits and withdrawals, hvaji shares the minimum necessary transaction data with your chosen payment provider — bKash, Nagad, Rocket, Upay, Visa, or Mastercard. This data sharing is required to complete the payment transaction you have initiated and is governed by the privacy policies of the respective payment providers.
3.2 Identity Verification Services
Where identity verification is required, hvaji may share relevant personal information with third-party identity verification service providers. These providers are contractually bound to use the data solely for the purpose of completing the identity check and to maintain the confidentiality and security of the information shared.
3.3 Legal and Regulatory Obligations
hvaji may disclose personal information where required to do so by law or in response to a valid legal request from a competent authority. In such cases, hvaji will share only the information that is specifically requested and legally required, and will not disclose more data than is necessary to comply with the obligation.
4. Cookies
4.1 What Cookies We Use
hvaji uses two categories of cookies. Essential cookies are strictly necessary to operate the platform — they keep your session active when you are logged in, remember your language preference, and maintain the security of your current session. Without these cookies the platform cannot function correctly. Analytical cookies collect anonymous data about how pages and features are used, helping us understand which areas of the platform work well and which need improvement. hvaji does not use advertising cookies, tracking pixels, or any technology designed to follow your activity across other websites.
4.2 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, though blocking essential cookies will affect your ability to use the hvaji platform correctly. Instructions for managing cookies are available in the help section of your browser. Note that if you delete or block cookies, some features of the platform may not work as expected and you may need to log in again on your next visit.
5. Data Security
hvaji implements technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. All data transmitted between your device and the hvaji platform is encrypted using 256-bit SSL technology. Access to personal data within hvaji is restricted to personnel who require it to perform their specific job functions, and all such personnel are subject to confidentiality obligations.
Despite these measures, no method of data transmission over the internet or method of electronic storage is completely secure. hvaji cannot guarantee the absolute security of your personal data and cannot be held responsible for breaches that result from circumstances beyond our reasonable control, such as a player's own device being compromised. If you suspect your account has been accessed without your authorisation, please contact our support team immediately using the contact details on this site.
6. Your Rights
As a player on the hvaji platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the email address provided on this site.
6.1 Right of Access
You have the right to request a copy of the personal data hvaji holds about you. We will provide this information in a clear and accessible format within a reasonable timeframe following receipt of a verified request. We may ask you to verify your identity before processing an access request.
6.2 Right to Rectification
If you believe that any personal data hvaji holds about you is inaccurate or incomplete, you have the right to request that we correct or update it. Please contact our support team with details of the correction required. We will action verified correction requests promptly.
6.3 Right to Erasure
You have the right to request deletion of your personal data from hvaji systems. This right is subject to certain limitations — hvaji may be required to retain some data for legal, regulatory, or fraud-prevention purposes even after an account is closed. Where we cannot fully comply with a deletion request due to such obligations, we will inform you of the specific reason for the retention.
6.4 Right to Withdraw Consent
Where hvaji processes your data on the basis of consent (for example, for optional marketing communications), you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing carried out before the withdrawal. To withdraw consent for any specific data processing activity, please contact our support team.
7. Data Retention
hvaji retains your personal data for as long as your account remains active and for a period thereafter as required by applicable legal and regulatory obligations. Account and transaction records are typically retained for a minimum of five years following account closure to satisfy anti-money-laundering and financial record-keeping requirements. After the applicable retention period has elapsed, personal data is securely deleted or anonymised.
Technical and usage data that does not identify you personally may be retained in anonymised form for longer periods for analytical and platform improvement purposes. If you close your account and subsequently request deletion of your data, hvaji will delete all data that is not subject to a legal retention obligation within a reasonable time of receiving the verified request.
8. Minors
hvaji is strictly for players aged 21 and above. We do not knowingly collect personal information from any individual under the age of 21. If we become aware that a person under 21 has provided personal information to hvaji or has registered an account, we will take immediate steps to delete that information and close the account. Parents and guardians who believe a minor may have used the platform without authorisation are encouraged to contact our support team immediately.
9. Changes to This Privacy Policy
hvaji reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will endeavour to notify registered players via their account contact details or via a notice on the platform before the changes take effect. The date of the most recent update is displayed at the top of this page.
Your continued use of the hvaji platform after any changes to this Privacy Policy take effect constitutes your acceptance of the revised policy. We recommend reviewing this page periodically so you remain informed about how we are protecting your information.
10. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way hvaji handles your personal data, please get in touch with our support team. We are committed to addressing privacy-related enquiries promptly and transparently.
Email: [email protected]
Your Privacy Matters to Us
Have questions about your data or account? Our FAQ has answers. Or learn more about who we are and how we operate.